Elavon Customer Care Representative

Job Overview:

• Hiring Company: U.S. Bank
• Company Website: https://www.usbank.com/index.html
• Remote Locations: United States
• Job Type: Remote, Full-Time

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Responsibilities:

A Customer Care Representative will work in a high volume environment assisting with complaints or troubleshooting technical issues along with billing issues.​ ​

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
• Responds to telephone inquiries, requests and problems from merchants.
• Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
• Communicates applicable policies, procedures and practices to merchants.
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Job Requirements:

• High school diploma or equivalent
• Six months to one year of customer service experience
  

  Preferred Skills/Experience

• Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Excellent telephone, interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
•  Ability to identify and resolve/escalate complex problems
• Proficient keyboard and computer skills, especially Microsoft Office applications
• Proven commitment to high quality customer service
•  Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Work Environment:

• You will have performance standards that are set by senior leadership.​
• You will receive coaching both one on one and side by side frequently from your manager.​
• You will be on a team of about 15 with one primary manager.​​

Benefits:

• Shift differentials and varied schedules available​
• Paid training and development opportunities​
• Competitive wages and performance-based bonus opportunity​
• Comprehensive benefits package including: Medical, dental and vision plans. Paid vacation to help you recharge, Ten paid holidays every year, Tuition reimbursement, Maternity and paternity leave, 401(k) plan with company match.

How To Apply:

Click “Apply” to fill in the application form!