Claims Customer Care Associate

Job Overview:

• Hiring Company: Liberty Mutual Insurance
• Company Website: https://www.libertymutual.com/
• Remote Locations: United States
• Job Type: Remote, Full-Time

Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.

Salary: USD-$40,000.00-–-$46,950.00

Job Responsibilities:

• Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
• Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
• Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
• Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
• Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step

Job Requirements:

Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues

Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step

• A history of working in financial services, hospitality or retail, with previous call center experience a plus
• Appropriate licenses or willingness to obtain licenses via company-sponsored training
• Excellent oral, written and interpersonal skills
• Ability to project courtesy and empathy
• Strong time-management and multi-tasking capabilities
• Demonstrated typing proficiency
• Proficiency using computers, including Microsoft Outlook and keyboard shortcuts
• Ability to handle confidential and proprietary information appropriately
• A high school degree or equivalent, Bachelor’s degree preferred
  Willingness to continue learning about products, procedures and technical systems as you grow in this role

How To Apply:

Click “Apply” to fill in the application form!