Senior Manager, Animal Relocation, Logistics

Job Overview:

• Company Website: https://www.aspca.org/
• Remote Locations: United States
• Job Type: Full Time

The Senior Manager, Animal Relocation – Logistics oversees and is responsible for safe, efficient, and humane animal relocation and short and long-distance transport of animals aimed at increasing adoptions and decreasing euthanasia nationwide. The Senior Manager will also be responsible for supervising the activities of and ensuring the effectiveness of the work of the team assigned to them, serving as a centralized resource on the Animal Relocation team.

This remote-based position (which requires travel, as described below) is open to all candidates based within the United States. While remote, this person must be available to work with staff across all time zones, with a majority of the work taking place in the Eastern and Central time zones. This includes weekend and evenings.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us

The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Job Responsibilities:

Administration & Planning (50%)

• Responsible for planning routes, troubleshooting challenges with the vehicles, anticipating/troubleshooting traffic or other delays/issues, etc.
• Direct management and execution of transports including: partner relationships, animal readiness, documentation, transport, animal handling, transport schedule, routes, emergency preparedness, etc.
• Ensure safe animal transport for long and short trips to destination locations throughout the South, Midwest and East Coast areas and other areas as assigned
• Be available to drivers or other staff while they are on the road, even after normal working hours, in the event of an issue or problem, including inclement weather conditions
• Collaborate with Senior Manager, Operations and Senior Manager, Performance and Engagement to ensure all drivers follow safety and emergency protocols; internal, city, state and federal guidelines and laws
• Ensure all documentation is complete and records are properly maintained; i.e. spreadsheets and Team UP calendar
• Research ways to implement technology that will streamline process
• Research, provide metrics, and prepare materials for reports
• Oversee assigned data management projects and update data as required
• Assist the Director to create, maintain and update all relevant Standard Operating Procedures and training materials
• Support all other department activities which will contribute to the advancement and success of the team and the ASPCA as identified by supervisor
• Develop and demonstrate a deep understanding of OSHA and safety requirements

Strategy and People Management (30%)

• Supervise, coach and develop the people you manage through regular interaction and discussion of progress towards individual, department and organization goals.
• Identify current and future training and growth opportunities for the people you manage and engage them in proactive and long-term career pathing discussions for high-performing individuals within the Relocation and Placement team.
• Conduct quarterly feedback sessions and yearly performance reviews
• Focus on developing team members’ soft and hard skills with a goal of elevating performance through active, actionable feedback
• Analyze processes and implement changes to improve efficiency of operations through regular communication with Logistics team and Relocation leadership
• Support team of contract drivers and ensure they are following, with consideration of best practices, guidelines for the safe and humane transport of animals
• Communicate regularly with drivers to obtain feedback or ideas for improvement
• Participate in onboarding process for new partner agencies. Be main point of contact for assigned agencies and liaison between the agency and other ASPCA departments as needed
• Use feedback as a key tool of coaching and team development, seeking opportunities to share feedback and encourage it in others
• Lead the continuing development of a healthy and balanced working environment for self and team using communication, flexibility and support, by strategically prioritizing and completing work projects and tasks
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
• Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do
• Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals

Outreach and Engagement (20%)

• Promote ASPCA tools and resources to partner organizations and internal staff to expand national relocation efforts
• Schedule and facilitate meetings and trainings as needed in order to keep all internal and external participants informed, motivated and encouraged
• Establish, practice and maintain high standards and expectations for projects and positive relationships
• Act as a liaison as needed between source and destination partners to encourage communication and transparency
• Solicit stories and photos of transported animals and provide information to other ASPCA departments as needed. As requested, write stories for ASPCA social media, blogs, newsletters, etc.
• Work with the Director to maintain and develop partner relations

Job Requirements:

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Education & Work Experience:

• High School Diploma (required)
• 6 years overall professional experience
• 3 years’ experience in animal welfare field preferred; demonstrated familiarity with animal sheltering, animal health, care, behavior and animal welfare.
• 2 years’ experience in customer service
• 4 years of program management experience required
• People management experience required
• Animal relocation experience – preferred
• Fear Free® certification is required within 60 days of hire
• Low Stress Handling® University Silver-Level certification is required within six months of hire

Qualifications:

• Willingness to travel ~20% of the time, including some weekends. (Please note, travel requirements may be modified temporarily due in part to COVID-19; this remains a requirement of the position, and we expect normal travel volume to resume as the organization resumes normal operations)
• Proficiency in MS Word, Excel, and PowerPoint (required) with an ability to learn Sales Force and other related software and database programs
• Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work
• Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests
• Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations
• Strong written and oral communication skills
• Strong interpersonal skills
• Excellent animal handling skills required
• Must be able to lift, carry and move up to 40 lbs with assistance
• While on transport, would need to kneel, navigate a narrow aisleway, pull crates out of the vehicle, etc.
• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam.
• Must be able to drive 8+ hours as part of a team on transports

Qualifications: See above for qualifications details.
Language:: English (Required)
Education and Work Experience: High School Diploma (Required)

How To Apply:

Click “Apply” to fill in the application form!