Global Employee Relations Lead
Job Description
Employee Relations is a relatively new center of excellence here at Stripe. We are striving to build a respectful, balanced, well-skilled team focused on enabling the People team, managers, and ICs to navigate challenging career moments while balancing compliance, empathy, and risk, resulting in success and engagement for all. We believe that the ER function at Stripe can also take on a broader remit with the organization and are looking for someone who is interested and able to expand the function to include additional areas such as crisis management, and drive proactive initiatives to help us build strong, healthy organizations that fully live our operating principles.
What you’ll do:
We are looking for a Head of Global Employee Relations to lead our growing Employee Relations team. This role is a new addition to the team and we are looking to bring in a leader that can bring both deep expertise and a propensity for innovation to help build an ER function for Stripe. You will have deep subject matter expertise in ER and HR, but also will bring strong business acumen, creative problem solving skills, and the ability to co-create a function that is designed for Stripe. The Employee Relations team will be a highly cross-functional and collaborative organization that works with all of Stripe.
Responsibilities:
- Build an overarching, forward-looking global ER strategy, ensuring alignment to Stripe’s business strategy and the People & Places strategy.
- Ensure we are reacting to employee concerns, building the right culture, and responding to employee concerns with respect, empathy, and care
- Lead and manage a team of global ER Partners delivering best-in-class ER practices
- Partner with the People & Places leadership team to define the ER function and enable other parts of the organization (Global Benefits, People Partners, etc) to successfully execute on their goals
- Establish, guide, and consult on the development of the appropriate policies, practices, and norms needed to maintain our code of conduct, talent philosophy, and live our operating principles
- Advise on org wide enablement needed to educate Stripes, managers and leaders, and partner with our People Development and Programs teams to integrate learning and education and/or supplement with focused content
- Guide and support the teams (ER and People Partners) focused on case management, including investigations, performance management, accommodations, etc. Continue to support the development of our policies and practices
- Build out a right-sized crisis management function, to ensure we are partnering across Stripe to be prepared and able to respond to fast moving situations
- Provide counsel and guidance to our senior leadership team, leveraging data and proactive problem solving to ensure Stripe can achieve its commitment to users and Stripes
- Ensure we are being data driven and using insights to steer decision-making and drive actionable insights in the ER and DEIB spaces, but also connect dots to broader initiatives
Who you are:
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Qualification
- JD, MBA, or other Advanced Degree
- Experience working with both technical and non-technical client groups and a deep understanding of the challenges within each group
- Experience advising on a wide range of employee relations issues
- Ability to establish strong cross-functional relationships at all levels and geographies
- Proven ability to partner and influence across diverse groups and experience levels
- Demonstrated experience in taking things from “scrappy” to “scaled” in a high growth, fast paced environment
- Excellent management and collaboration skills to get work done through others in a global, complex environment
- Exceptional communication skills, both written and verbal.
Skills Required
- A background of at least 15+ years experience in Human Resources, Employee Relations, consulting, or related areas at innovative companies with outstanding People functions
- Experience with crisis management
- Experience building and developing high-impact global teams
- Experience partnering and influencing senior leaders to help drive their people strategy and increase business results
- Experience and a point of view on what a great ER delivery model and organization should look like
- Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving.
