Sr. UX Designer
Job Description
As a member of the Customer Experience (CX) Department, the UX designer will sit on the Human Centered Design team, working closely with Experience (journey management) and Voice of Customer (quantitative analysis) teams. The designer is a critical resource to evangelize customer problems through user research, design strategy and experimentation for the lending marketplaces. UX designers are embedded in a cross functional “pod” of product managers, analysts, and software developers. “Pods” align to a company initiative or vertical, like mortgage or personal loans, and driven by measurable objective and key result.
You will …
- Work on the user experience across multiple devices from insight to strategy and launch
- Develop personas, conceptual diagrams, wireframes, and prototypes
- Design the UX framework, interface and interaction flow of services and experiences
- Work with UX teammates to develop design patterns and standards across products
- Work with collaboratively product, engineering, and analytics to determine project goals, measurements, and timeframes
- Lead a cross-functional team (UX, Product and Engineering) through customer discovery including exploratory research, concept testing and usability testing
- Develop a strong understanding of the technological, business and user opportunities and constraints
- Negotiate trade-offs, find solutions with partners and work with the team to deliver customer-centric products
- With support of the CX leadership team, advocate for the customer and the benefits of Human Centered Design to colleagues and stakeholders
- With the CX and functional pods, establish UX measurements to track design success and drive future iterations
An outstanding candidate will have…
- Experience in a dual track Agile/ Scrum environment
- Experience working on a marketplace product or service
- Experience redesigning major elements of a product or service
- LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance.
- Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.
Skills Needed
- Degree from a 4-year school with a focus on user behavior, psychology, design, or close equivalent
- 5+ years of experience in interaction design for software, mobile, or web applications with a customer-centric focus
- An online portfolio of work with mobile app or web design examples including the design process
- Excellent communication, interpersonal and analytical skills
- The ability to present design concepts clearly and persuasively to colleagues, partners, and stakeholders
- Proficiency with design and prototyping tools such as Figma, InVision, Sketch, etc.
- Proven expertise in multiple areas of UX design, including research, persona development, IA, prototyping, etc.
- A thorough understanding of user interface design patterns, contemporary user-centered design methodologies, and standard UCD methodologies
- An ability to work in a fast-paced team environment and manage multiple projects at once
