Support Representative
Job Description
Job Overview:
- Job Title: Support Representative
- Hiring Organization: Rooster Teeth
- Company Website: https://roosterteeth.com/
- Remote Locations: United States
- Job Type: Remote, Full-Time
We are looking for a temporary, community-oriented customer service representative! As a Support Representative, you’ll provide product and shipping information and resolve any emerging problems that our community might face with both accuracy and efficiency. This is a temporary position to assist during the holidays.
Who We Are
Rooster Teeth is a fan-driven, community-built entertainment company in Austin, TX. From humble origins in a spare bedroom, Rooster Teeth created the web series Red vs. Blue, an innovative form of entertainment for a changing media landscape that sparked the growth of a passionate global fandom. From that foundation, Rooster Teeth pioneered a direct-to-consumer lifestyle brand for its growing online following with subscriptions, advertising, e-commerce, and live events. Rooster Teeth produces several original content series including RWBY, the most popular western-style anime series today, The Rooster Teeth podcast network, and a daily video series featuring an in-house cast of influential talent. With broadcast and live-action production capabilities and an animation studio, Rooster Teeth engages industry-leading networks, streaming entertainment services and creative talent to develop projects that reach global audiences through its Studios division. Rooster Teeth cultivates the gaming lifestyle it helped define with partnerships through its industry-leading video-first podcast network, The Roost. Rooster Teeth has a massive global footprint of more than 45 million subscribers to its YouTube Network, 5 million unique weekly viewers across its RoosterTeeth.com hub and more than 4 million registered community members. The company was founded in 2003, and is a subsidiary of Otter Media, a WarnerMedia company.
Job Responsibilities:
- Manage high volume of support chats and emails
- Update customer account information
- Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
- Take the extra mile to engage customers
- Identify and assess customer’s needs to achieve satisfaction
- Update customer account information
- Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
Job Requirements:
- Flexible to work a shift within the hours of 9:00 am and 9:00pm CST that may include weekends and overtime
- Must be able to read/write English fluently
- Previous email support experience is a plus
- Previous eCommerce/Retail experience a plus
How To Apply:
Click “Apply” below to fill in the application form!
More Information
- Specific Job Location United States
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level
- Education Level Non Specific
- Working Hours 9:00 am and 9:00pm CST
- Job Application Via Custom Application Page
