Customer Support Specialist
Job Description
Citymapper helps millions every day by simplifying urban transport and making cities usable. And in doing so, we’ve built one of the most loved brands on mobile. We want to have the best transportation app in the industry, the most accurate data, and offer the best possible experience for our users (with a laugh or two thrown in for good measure!)
Offering the highest possible level of support is essential, and we’re continually building our support structure to maintain this high level; we’re seeking a Customer Support Specialist to join our small, dedicated team, making a difference in the everyday lives of users in London. You will support our mobility subscription product, Citymapper PASS, operational in London, enabling a wonderful experience for commuters.
This role is designed for fluent English-speaking contractors anywhere in the world. Working hours are flexible, eight hours between 8 AM and 8 PM UTC.
What You’ll Do:
- Support Citymapper’s users across a range of channels
- Be the voice of the customer, sharing customer insights that help your colleagues to make informed decisions
- Build processes to enable both our customers and our internal teams to be self-sufficient
Nice to have:
- Experience in using a customer service tech stack
- Any other language is a plus; we especially value French and Spanish
Skills Needed
- 1+ years experience in a similar Customer Service role
- 1+ years experience with CRM tools (e.g Zendesk)
- Fluency in English
- Knowledge of Citymapper’s products and a keen interest in our mission
- An exceptional attention to detail
- A passion for helping people and solving problems
- An ability to communicate clearly and effectively
- A love for tech, GIFs, food, and coffee
Benefits
- Contractor position in a remote-first team.
- Working on something interesting and meaningful – helping to make cities usable.
- Working with a small and dedicated customer team.
- An exciting growth journey, showing you how a startup functions on the inside.
- Arcane public transport knowledge with which to dazzle your friends.
