Business Channel Specialist

October 26, 2022

Job Description

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking the right individual to fill an immediate need for a Business Channel Specialist.  If you have a love of providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!


  • Coordinate creation of counter product file for new, relocated or renovated locations with branch leadership and facilities
  • Initiate conference calls with branch and facilities associates to set project expectations and deadlines
  • Maintain national product templates for merchandising strategy in concert with Water Works and Fire & Fabrication Business Group
  • Coordinate work activities to achieve the volume expected to meet operational requirements and timelines
  • Complete adhoc requests from the field needed to identify opportunities for product strategy alignment
  • Perform, design and maintain analytics, tools, and processes to execute Product Strategy in the field
  • Conduct pricing analytics and verify compliance in the field
  • Recognize and recommend operational improvements
  • Serve as a liaison between the field and company to support departments
  • Represent the FEI organization to customers, associates and leadership
  • Maintain recurring reports and processes
  • Participate in associate meetings and communicate any concerns to management
  • All other duties as assigned


A successful associate will be goal oriented, self-motivated and able to meet deadlines, build relationships and enjoy a team atmosphere, in addition to having the following:

  • Ability to organize and prioritize work
  • Ability to effectively communicate in writing
  • Ability to effectively communicate verbally
  • Ability to develop and deliver effective presentations to groups
  • Ability to efficiently operate computers, tablets and mobile devices
  • Critical thinker
  • Knowledge of Power BI or other analytical
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
  • Experience performing highly analytical tasks
  • Ability to effectively utilize FEI’s customer relationship management system
  • Detail oriented
  • Product knowledge preferred

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!