Sr. Content Designer

Job Description

Can you write digital copy from a customer-first point of view?

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care! We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for a Sr. Content Designer with the passion and experience to create what matters – one project at a time. Our new Sr. Content Designer will play a role in bringing products and services to market for our Financial Services client.

This is a fully remote W2 contract role. *This position is not available for Visa sponsorship or C2C work.*

Would you like to…

• Write content that clearly and succinctly communicates the features and functionality of products and capabilities to customers within established guidelines of style and voice standards.
• QA, edit/proof content to ensure highest quality and that it adheres to voice/tone standards within the Digital Experience.
• Explain product and capability purpose, functionality, and usage instructions in a way that users can easily understand.
• Collaborate with Legal and Compliance partners to ensure products and capabilities are within Regulatory and Compliance requirements.
• Partner with UX, IA, Product Owners, and others to understand communication needs and then craft content that answers the business need but from a customer-first lens.
• Tailor content to the unique attributes of each channel/platform with the goal of ensuring a consistent voice across all channels that maximizes what’s unique about each channel.
• Work collaboratively with a broad team of practitioners such as Researchers, Information Architects, Creative Technologists, Visual Designers and Developers.
• Work with Agile team System Analyst members to ensure content variables are tracked correctly before deployments.
• Consult and create keywords and/or meta data, as needed, to populate CMS.
• Have strong digital customer experience and sensibilities, awareness of how a broad range of customers experience technology, and the ability to write to be universally and easily understood.
• Help guide the UX content strategy by staying current on content trends and best practices, as well as staying knowledgeable of competitors content and consideration sites.
• Stay current of web developments and trends to evaluate the feasibility for the company and recommend the most appropriate content approach.
• Work with other content teams to ensure content consistencies.
• Understand how the major search engines work and what people are searching for when they visit particular websites and applications.
• Ensure that the content is relevant enough to create interest for consumers, plus answer any of their questions and possibly encourage them to use more products and services and ultimately, buy more.
• Assist with IA and UX to help determine the best terms/labels for any given communication piece such as navigation terms and content groupings.
• Serve as expert to external departments and give guidance on content direction.
• Manage the content matrix (and/or matrices) to clearly track copy changes and to ensure consistent copy throughout the project and platform content models.

We would like you to have…

• Strong organizational skills are required to manage the content matrix (and/or matrices) to clearly track copy changes and to ensure consistent copy throughout the project and platform content models.
• Five or more years Digital Content Creation – specifically writing content for websites and/or mobile apps.
• Bachelor’s degree in Journalism, Communications, Digital, Marketing
• Awareness of SEO/meta data and creating content for best results.
• Experience writing functional content for transactional sites a definite plus.
• Retail or credit experience desired.
• Awareness or experience in creating content for regulated business categories (ie. Banking, credit, insurance, etc.).
• CMS experience highly desired.
• Writing hidden content for ADA accessibility a definite plus.

Would you like to join a global organization that…

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice