Customer Service Representative

Job Description

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients’ needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• Continued learning

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

No set schedule: You determine your hours