Customer Success Manager

Customer Service
USA

Primary Intelligence

October 17, 2022
full_time

Job Description

We are looking for driven, smart and passionate people to work in a remote team environment. Our company produces insights for B2B sales organizations that help sales leaders, managers and coaches know how to coach individual sales reps to win more deals. The Customer Success Manager develops and manages the post-sales relationship with Primary Intelligence clients. This position owns the relationship and is responsible for coordinating renewal, retention, and growth activities with assigned accounts. It is also vital that this role understand client goals to be the voice of the customer within the company.

Fully remote position

Salary range $70k-$90k

Requirements

Essential Duties & Responsibilities

  • Drive Customer Success Outcomes
  • Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
  • Coordinate and conduct quarterly business reviews.
  • Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure Primary Intelligence meets their needs.
  • Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
  • Drive continued product engagement, including contract renewal.
  • Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
  • Formulate ongoing meeting cadence to share regular insights with each assigned account.
  • Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
  • Manage the success of customer’s retention and renewal.
  • Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account

Required Education & Experience

  • 5+ years’ B2B customer support, OR sales, sales enablement, sales coaching experience
  • Strong executive presence, including ability to effectively partner with and influence client executives.
  • Experience with Salesforce.com or other CRM systems and tools.
  • Experience networking using Sales Navigator and LinkedIn.
  • Proven experience meeting or exceeding revenue or related activity goals.
  • Excellent verbal, written, interpersonal and presentation skills with the ability to communicate effectively

Preferred Education & Experience

  • BA/BS or higher in sales, marketing or related field
  • Experience working with large complex B2B service sales.
  • A high proficiency with Microsoft Office applications.

Benefits

Medical/Dental/Vision

Flexible PTO

401(k)

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