Enrollment Specialist I
Job Description
At Health IQ, our vision is to ensure that the 1.5B seniors live their golden years better than the previous generations. We believe in rewarding the health conscious through savings, literacy, and educational tools.
We are a diverse and innovative group of individuals who thrive on big data and proven results. Our approach has enabled us to grow from roughly 200 to 900+ employees over the last year and we expect continued growth and opportunities. If you believe that being health conscious can improve lives and want to make a tangible difference through your work, then you’ll love what we’re doing at Health IQ – apply and join the team!
We are seeking ambitious service professionals to join our innovative organization. This role is right for someone who wants to showcase their skills, be recognized for their drive to succeed, and thrive in a fast-paced and entrepreneurial environment. As an Enrollment Specialist, you will be responsible for gathering data from our carrier partners, updating our internal customer management system, supporting our book of business with excellent communication, customer service and problem-solving skills. This role will also administer a short health quiz to our customers applying for our special rate product.
Responsibilities and Duties
- Update the company database by inputting information from each call and keeping every customer field current
- Respond to agents requests to administer a quiz
- Respond to inquiries and resolve potential client issues
- Track record of achieving measurable results
- Ability to identify root cause of problem and make recommendations
- Process policy corrections as needed
Skills and Qualifications
- Attention to detail
- Strong organizational skills
- Call Center experience is a plus
- High school diploma/GED required
- Strong computer skills
- Ability to work well in a team environment
- Strong sense of professionalism and discretion required
- A positive attitude
#LI-REMOTE
To make the world a healthier place, we started in our backyard. We created a health-conscious environment that allows each of our employees to reach their personal health goals. Below are a few of the employee-led programs that make working at Health IQ truly unique.
- Career Growth
As a rapidly growing company, new opportunities for growth and development continue to become available. We believe in promoting from within, and look to reward high performing employees with new opportunities.
- Celebration
We believe the key is to celebrate those who have improved their health rather than cajole those who haven’t. We look for employees who take this positive and optimistic view in their work lives.
- Service to Seniors
Our whole mission and vision is to serve seniors to improve their health. We want employees who believe true happiness comes from being in service to others. We call these employees Health Heroes.
- Personal Responsibility
We believe that only you can make the decision to improve your own health and no one else can do this for you. We look for employees that tend to do the same.
- Excellent benefits
Competitive rates for our employees’ costs toward medical, dental and vision insurance. We offer a 401K, and pay 100% of your life insurance benefit option! We also offer various Flexible Spending Account (FSA) benefits to meet you and/or your families needs. Only full-time employees are eligible for benefits.
- Join a Remote-first Culture
Our flexible, totally remote environment allows us to hire top talent throughout the U.S. The world has changed, and we’ve learned that being in an office is no longer the best way for our employees and our company to thrive.
