Technical Advocate

Job Description

Discourse is a global company with a product that is 100% open source. Our team is 70 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.

We are looking with two regions. UTC -5/UTC -3 and the EMEA/APAC region. Please specify which region you are applying for.
 

About the job

Technical Advocates at Discourse are highly technical generalists.

Your responsibilities will include:

• Daily tasks include supporting customers via our public forums and our support inboxes, maintaining documentation, reproducing bugs for our engineers to fix, and managing customer sites on our infrastructure (e.g. moving sites between tiers, restoring backups, etc.)
• There is also scope to work more deeply in areas that you enjoy – some Tech Advocates love helping customers build theme components or tweak their CSS, others enjoy jumping on calls to talk about plugin requirements, while some feel at home writing SQL queries. There is room on the team to grow in the areas of your strength or passion

We’re looking for someone who:

• Has an excellent working knowledge of Discourse, including experience with the Discourse admin interface, and you are comfortable using the command line and Rails console
• Has great customer service skills like responsiveness, follow-through, and empathizing with customer needs. Taking care of customers is a high priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can take on the same task yourself if it comes up again
• Is details focused and follows up on loose ends. You must be comfortable keeping several balls in the air at once, but with the ability to find and focus on special projects during quieter times
• At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing

In order to live these values, we look for folks who are:

• Detail-oriented, proactive, and organized
• Able to make decisions quickly and communicate effectively
• Work well independently and remotely
• Kind to their co-workers
• Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

About our Pay & Benefits

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to jobs@discourse.org. Please include which region you are applying for!