Technical Support Specialist (DE + FR / IT)


October 7, 2022

Job Description

Are you a Service Desk Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you?  Then you are our new crew member! 

At isolutions we are passionate about digital transformation and create digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation, but it is also to offer our employees a modern workplace and great company culture. 
Join an amazing team of strong performing thinkers and skilled developers, collaborating with colleagues based in Barcelona and Switzerland.

How your day will look like 

  • Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance 
  • Analyze, solve and document user problems 
  • Create documentation and checklists, and maintain the Knowledge Database 
  • Administer access rights and user skills 
  • Collaboration with 3rd level support in case of complex incidents 

Your profile 

  • Previous experience in 1st or 2nd level support 
  • Good Windows 10 and Office 365 skills, Apple skills are a plus 
  • Experience in Windows user support 
  • A curious mindset and a passion for technology 
  • The ability to work independently, customer-oriented thinking, and high-quality standards 
  • Native level of German and fluent level of  French/Italian 

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

  • Permanent contract, choosing between full-time and part-time
  • Competitive salary package, plus interesting fringe benefits
  • #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
  • Compensation of monthly home office expenses and work set up extension
  • Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
  • Structured career development plan based on your professional goals
  • Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches
  • Choose your own hardware
  • Free language classes
  • One additional week of vacation for Corporate Social Responsibility
  • Annual team event in Switzerland
  • A dynamic environment and a unique team spirit!