Client Success Manager

Job Description

Company Description
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking someone for the position of Payroll Tax Administrative Support. You will be a critical assistant to the team in meeting client expectations for final completion of payroll tax registrations and transfers. You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

Job Description
As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Strong written and verbal communication skills, and ability to convey ideas and information through slides, as well as verbal and written materials is required. You must also demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.You’ll need to be able to quickly prioritize opportunities and have a strong drive for results. You will be able to present client use cases, business standards and product features across the product suite. You must be comfortable with ambiguity, shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You should be excited to partner with a broad array of internal stakeholders including other members of our world-class Development, Product, Sales, Legal, Compliance, and Marketing teams.A Successful Candidate Is

• Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
• Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What You’ll Be Doing

• Collaborating with other leaders to ensure successful year-end processing
• Focusing on initiatives to create scale within the rapidly growing team
• Providing leadership to align technology with business objectives
• Leading meetings with internal and client stakeholders to discuss program status and goals and drive resolution of open issues
• Identifying, and managing risk in a thoughtful, wise, and logical manner
• Evaluating and assessing the programs strengths and weakness in this constantly evolving environment
• Influencing cross-functional teams, including senior executives

QualificationsWhat your background looks like

• Knowledge for ACA (Affordable Care Act) reporting
• Experience managing a team
• Must be able to handle multiple tasks, take initiative and prioritize multiple work items under pressure.
• Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment.
• Experience managing transformative initiatives
• Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus
• Quality and results oriented
• Adaptable to changing business, company, and industry needs
• Creative problem-solver
• Ability to run and analyze various reports and metrics to drive business growth and optimization

Additional InformationPerks

• 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
• Competitive pay and comprehensive benefits package, with a bonus target of 15%.
• Flexible work schedule and relaxed dress code.
• Employee stock purchase program and 401K matching.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.Experian Careers – Creating a better tomorrow together.